How Holism works

From finding the right practitioner to your take-home plan, here is every step, and what happens to your money and your health details.

Step 1
Find the right practitioner
Search by type of care and city. Compare prices, open times, in person or video, and whether each practitioner is licensed or certified.
Step 2
Send a booking request
Pick a service and time and send a request. Your practitioner accepts or declines, and we tell you as soon as they do.
Step 3
Your payment is held, not taken
We hold the amount when you send the request. It's taken only if the practitioner confirms within 48 hours. If they decline or don't answer, the hold is released.
Step 4
Fill in the health form
Before a first visit you'll get a short health form. We need your email address first so we can send it securely. Only your practitioner sees your answers.
Step 5
Visit in person or by video
Go to the practice, or join a private video visit from your phone or computer. No extra app needed.
Step 6
Receipt and take-home plan
After your visit, find your receipt and any take-home plan your practitioner shares, all in your Holism account.

Paying

Pay with Apple Pay, Google Pay or a credit or debit card. You always see the full price before you send a request.

Some practitioners also let you pay at the practice. If so, you'll see that option when you book.

Your card statement shows HOLISM.

Each practitioner sets their own cancellation policy. We show it before you book, for example "Free cancellation up to 24 hours before".

You can cancel from your visits page. If you cancel inside the free period, nothing is charged.

Your health details belong to you and your practitioner. Holism staff run the service but never see health records.

Information	You	Your practitioner	Holism staff
Health form	Yes	Yes	Never
Visit notes	Only if your practitioner shares your record	Yes	Never
Payments	Yes	Yes	Amount and date only